FAQs

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. 

  • How long does it take for an order to arrive?
    • This depends on the product ordered.  Most items will arrive in about 2-5 weeks. If you're still not sure, just email us.  We're happy to help.
  • Can I have a tracking number?
    • Yes!  Once our suppliers has shipped the item, you will receive an E-mail with a tracking number.  Click on the link "Track Order" in the footer and copy and paste the tracking number into the track order box.
    • I ordered 2+ items, but only received one... where's my order?
      • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
    • Why have I not received any order confirmation details?
      • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

        If you believe you may have entered your email wrong please contact us and we will fix it for you.
    • Are the "FREE" items really free?

      • YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00.
    • What is your refund policy?

      • We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

      • In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 30 days. Thanks for understanding!